FAQFrequently asked questions

Q Can I order over the phone?

We also accept orders over the phone. We are also happy to answer any questions or concerns you may have, so please feel free to call us. Phone
number: 0120-088-885
*Payment is only available by cash on delivery, so a separate cash on delivery fee will be charged.

Q I haven't received an order completion email.

An automatic email will be sent to customers who have completed their order within 24 hours of completion. If you have not received the completion email, it may be because the email was in the spam folder of your inbox, you have specified or restricted the domain, or you entered an incorrect email address. If
you have checked these points and still have not received the email, we apologize for the inconvenience, but please contact us using this inquiry form .

Q: What are the benefits of registering as a member?

We offer a variety of benefits, including features such as an address book and favorites that make ordering easier from the next time, member-only campaigns, and the latest sleep information.

Q: How much is shipping?

Shipping costs are a flat rate of 550 yen (tax included). We are currently running a nationwide free shipping campaign for orders over 5,500 yen (tax included).

Q: Who is the delivery company?

Delivery will be made by Sagawa Express.

Q: What payment methods are available?

You can choose from credit card, AmazonPay, Google Pay, Apple Pay, Shop Pay, Pay Later (PayDeferred), or cash on delivery.

Q: What credit cards can I use?

We accept VISA, Master, JCB and AMEX cards.