Refund policy

This English explanation is automatic translation.
Therefore the Japanese version shall take precedence,If there are any discrepancies, inconsistencies or contradictions between the displayed translation and the Japanese version.

Return Policy/Cancellation Policy

Returns and Exchanges

If you wish to return an item, please read the following precautions and contact us by email or fax within 8 days of receiving the item.

1. Returns and exchanges will only be accepted for unused, unopened items (unopened from the delivery box) within 8 days of the arrival date.
Returns and exchanges will not be accepted if more than 9 days have passed since the product arrived, and there are no special circumstances such as defects or damage.
Customers will be responsible for shipping costs for returns and exchanges due to their own convenience.

2. If the product is defective (damaged or dirty) or the product you receive is different from your order, please contact our customer service center within 14 days.
However, returns and exchanges are not available in the following cases:

*If a product is defective during use, we will notify you in accordance with the various quality guarantees.
- If there has been improper handling or usage that does not comply with the quality guarantee instructions
- If the product has become scratched or stained during its use by the customer.

Customer Service Center : 0120-088-885
Hours : 9:00-18:00 (Excluding New Year's holidays)

3. To cancel your order after it has been accepted, go to "Order History" on your My Page, click on your order ID, proceed to "Purchase History Details", and click "Cancel this order" below the delivery information.
If you are unable to cancel the order on My Page, this means that the item has already been shipped and we are unable to accept cancellations on My Page.
After delivery, the item will be returned at your expense.
If you use a "credit card with VISA debit card function" and wish to cancel, you will need to follow a separate procedure. We apologize for the inconvenience, but please contact our customer service desk.

Customer Service Center : 0120-088-885
Hours : 9:00-18:00 (Excluding New Year's holidays)

 

[Regarding refusal to accept packages]

If the product is returned due to refusal to accept it, you may be required to pay our damages (round-trip shipping costs, various fees, invoice postage, etc.).

[Response to prank orders and impersonation orders]

Impersonation and pranks are considered fraud and obstruction of business.
If you refuse to receive a shipped item because you "didn't order it" or some other reason, it is possible that a third party has impersonated you, so we will file a police report and identify the orderer by host address and claim damages.
If the person actually placed the order and then claims upon receiving it that they "didn't order it" or that their identity was used, this will be considered an intentional and malicious act and we will similarly file a police report and claim damages.