Legal notice
Therefore the Japanese version shall take precedence,If there are any discrepancies, inconsistencies or contradictions between the displayed translation and the Japanese version.
Seller:
Company name:BRAIN SLEEP Co.,Ltd.
General Manager: Atsushi Hirota
Address: JP Tower 26F, 2-7-2 Marunouchi, Chiyoda-ku, Tokyo 100-7026
Customer Service Center : 0120-088-885
Reception hours: 9:00-18:00 (excluding New Year holidays)
Email address: customer@brain-sleep.com
Accepted payment methods
Credit Cards(VISA、Master、JCB、AMEX)/AmazonPay/Google Pay /Apple Pay/Shop Pay/Pay Later(Paidy)/Cash on Delivery
Payment by credit card
Payment can be made by various credit cards. Please note that we do not accept installment or revolving payments, and payment methods must be paid in one lump sum. SSL (Secure Sockets Layer) is used to enter credit card information online, and card information is transmitted using SSL encryption, so you can rest assured. VISA, Master, JCB, and AMEX credit cards can be used on the BRAIN SLEEP OFFICIAL SITE.
Payment by Amazon Pay
Amazon Pay is a safe and easy payment method that uses the shipping address and credit card information registered in your Amazon account. Credit checks are conducted using the credit card registered with Amazon.
Payment by Google Pay
You can place orders using the credit card information registered with Google Pay. You need a Google Pay account to use this service. Payment is made via Google Pay, and charges will be made to Google Pay based on the date of order. Payment terms and closing dates and deduction dates vary depending on the credit card registered with Google Pay.
Payment by Apple Pay
You can place orders using the credit card information registered to Apple Pay. You need an Apple Pay account to use this service. Payment is made via Apple Pay, and charges will be made to Apple Pay on the date of your order. Payment terms and closing dates and deduction dates vary depending on the credit card registered to Apple Pay.
Payment by cash on delivery
A flat fee of 660 yen (tax included) will be charged. Please pay this to the delivery person when the product is delivered.
※If you use points to pay the full price of the product and choose cash on delivery as your payment method, you will be charged a separate cash on delivery fee. Please note.
Pay later(Paidy)
No prior registration or credit card registration is required. You can purchase now with just your email address and mobile phone number. Payment can be made by the 27th of the following month via convenience store payment, bank transfer, or direct debit. No matter how many times you purchase in a month, you can pay in one lump sum the following month.
【How to use】
① Select "Pay Later (Paidy)" as your payment method and enter your email address and mobile phone number.
② Enter the 4-digit verification code sent via SMS to complete your purchase.
③ You will receive an email or SMS notification of your bill between the 1st and 5th of the following month.
④ Please pay by the 27th of the following month via convenience store payment, bank transfer, or direct debit.
※If you wish to use direct debit, please register your bank account via the MyPaidy app or the web version of MyPaidy after completing your purchase.
【Fees】
Direct debit: Free
Bank transfer: Transfer fees vary depending on the financial institution
Convenience store payment: Up to 390 yen (tax included)
【Identity verification】
Once you verify your identity through the Paidy app, you can take advantage of convenient features such as the option to pay in three installments with no fees*, check your available balance, and set budgets to prevent overspending.
Download the Paidy app
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play ストア: https://play.google.com/store/apps/details?id=com.paidy.paidy
*Only direct debit and bank transfers are free
**Only available for purchases of 3,000 yen or more
Shipping
We will deliver your order via Sagawa Express. If there is a delay in delivery, we will contact you by email.
※Please note that we may not be able to meet your desired delivery date and time for some areas.
※In Okinawa, remote islands, and some other areas, we may not be able to deliver on the date and time you specified due to transportation schedules.
※Due to the strengthening of regulations for air mail, if the contents are liquids or spray cans, air mail cannot be used and all products will be delivered by land (sea) mail. Therefore, all of our shipped products will be subject to land (sea) mail, and delivery may take up to 9 days from the time of order.
※When placing an order, please double-check the delivery address, payment method, desired delivery date and time, etc.
※Please note that we cannot accept any changes at a later date.
Disclaimer
If the delivery address information is not entered correctly, such as the postal code or address number, it may take time to confirm the address, which may significantly delay delivery. Please note that if you cancel or change your order due to your own reasons, you will be responsible for shipping and handling fees. Please note that in the event of other force majeure such as transportation problems or bad weather, the arrival time and date of the product may be delayed or advanced.
Product shipping time
We will ship your order within 3 to 5 business days after the order is placed. For large items, please check the individual product pages.
※Please note that we may not be able to meet your desired delivery date and time for some areas.
Shipping Fee
Shipping fee is a flat rate of 550 yen (tax included) nationwide. However, if the total amount of your order is 5,500 yen (tax included) or more per delivery address, shipping will be free.
Consumption tax
Please note that the displayed product prices include 10% consumption tax (8% for food products).
Returns and Exchanges
If you wish to return an item, please read the following precautions and contact us by email or fax within 8 days of receiving the item.
1. Returns and exchanges are accepted only for unused and unopened products (unopened from the delivery box) within 8 days of arrival. If more than 9 days have passed since the product arrived, and there are no special circumstances such as defects or damage, returns and exchanges will not be accepted. Customers will be responsible for shipping costs for returns and exchanges due to their own convenience.
2. If the product is Initial failure (damaged or soiled) or the product you receive is different from the order, please contact our customer service center within 14 days.
However, the following cases are not eligible for return or exchange: *If the product is defective during use, we will inform you in accordance with the various quality guarantees.
・When there is improper handling or usage that does not comply with the quality assurance instructions
・Products that have become damaged or stained while in the customer's possession.
Customer Service Center 0120 - 088 - 885
Business hours 9:00 ~ 18:00 (Excluding New Year holidays)
We will send you a new product as soon as possible at our expense, including shipping and handling fees. If you wish to return or exchange an item, please be sure to contact us by phone in advance.
※The process will be smoother if you have the order confirmation email and purchase details ready.
3. If you wish to cancel your order after it has been accepted, please contact our customer center. If the product has already been shipped, we cannot accept cancellations. After delivery, the product will be returned at the customer's expense.
Customer Service Center
TEL: 0120 - 088 – 885
Mail:customer@brain-sleep.com
Business time 9:00 ~ 18:00 (年末年始を除く)
【Refusal to accept luggage】
If the product is returned due to refusal to accept it, you may be required to pay our damages (round-trip shipping costs, various fees, invoice postage, etc.).
【Dealing with prank orders and impersonation orders】
Impersonation and pranks are considered fraud and obstruction of business. If you refuse to receive a shipped item because you "didn't order it," etc., it is possible that a third party has impersonated you. We will file a police report and identify the orderer by the host address and claim damages. Also, if the person actually placed the order and then claims "I didn't order it" or "I was impersonated" when receiving it, we will consider this to be an intentional and malicious act and will file a police report and claim damages.