Cancellation policy
Therefore the Japanese version shall take precedence,If there are any discrepancies, inconsistencies or contradictions between the displayed translation and the Japanese version.
Subscription Service Terms of Use
The subscription service terms of use (hereinafter referred to as "these terms") apply to transactions between customers (hereinafter referred to as "users") who use the subscription service (defined in Article 2) for products provided on the website (hereinafter referred to as "this site") operated by BRAIN SLEEP Co., Ltd. (hereinafter referred to as "our company"). If a user applies for the subscription service in the manner specified by our company, it is deemed that the user has understood and agreed to abide by these terms.
Article 1: Purpose and Scope
1. These Terms and Conditions stipulate the terms and conditions under which the Company provides the subscription service set out in the following article to Customers.
2. The Terms of Use shall apply to any matters not stipulated in these Terms. However, in the event of any conflict between the Terms of Use and these Terms, the contents of these Terms shall take precedence.
3. The subscription service is provided based on these Terms and Conditions as well as the terms of use for the subscription service separately stipulated by our company (hereinafter referred to as "Individual Conditions"). In the event of any conflict between these Terms and Conditions and the Individual Conditions, the contents of the Individual Conditions shall take precedence.
Article 2: Overview of the Subscription Service
1. The "Subscription Service" is a service in which, with a one-time order, a sales contract will be concluded for the target product at a discounted price on a regular basis in accordance with the contents of the order, and the target product will be delivered to you.
2. Products will be delivered at a frequency according to the user's application. Delivery will be free of charge.
3. We will continue to deliver products according to the content ordered by the user until the change or cancellation procedure is completed in the manner specified in these Terms and Conditions.
Article 3: Target Products
Products eligible for the subscription service are those that we inform you about on this website as eligible for the subscription service. Please note that limited products (limited quantity products or limited time sale products) are not eligible for the subscription service.
Article 4: Application
1. The User may apply for the subscription service by following the procedures specified by the Company.
2. The sales contract between the User and our company for the subscription service will be established when the User receives an order confirmation email from our company.
Article 5: Delivery
1. When applying for the subscription service, the User may specify the desired delivery interval within a maximum of 60 days.
2. We will deliver the products to the designated delivery address in accordance with the contract details. Please note that the delivery of products ordered through the subscription service will be in a separate package from the products ordered on this website, unrelated to the subscription service.
3. The ownership of the product shall be transferred from our company to the user at the time when the user pays the full amount of the product price to our company. However, if payment is made using a payment service provided by a third party, such as a credit card payment, the transfer of the ownership of the product shall be in accordance with the terms of use, such as the membership terms, of each payment service.
Article 6: Payment Method
When a purchase and sale contract for the subscription service is concluded between the user and the Company, the user must pay the price of the delivered product to the Company each time the product is delivered, using the payment method selected by the user at the time of application.
Article 7: Changes to or cancellation of contract contents
Users can change or cancel the details of the subscription service contract (e.g. target product, quantity, delivery time, delivery address, etc.) by following the procedures specified by our company. Please complete the procedures at least 7 days before the next scheduled delivery date.
Example: If the scheduled delivery date is August 8th, changes can be made up until August 1st.
Article 8 Termination of contract by our company
If any of the following items apply to a user, the Company may, upon notice to the user, cancel all or part of the sales contract for the subscription service with the user. The Company shall not be liable for any damage suffered by the user as a result of the Company's decision to cancel the contract based on this article.
(1) If false facts are found in the personal information.
(2) If the Company determines that the prices displayed on this site are incorrect compared to the market price, etc.
(3) If an order is received that may be intended for resale, resale, or profit-making purposes.
(4) If a minor user places an order without parental consent.
(5) If circumstances are found that may compromise the user's ability to pay.
(6) If the delivery address is unknown or the user is absent for an extended period of time and delivery is not possible.
(7) If the user refuses to accept the delivered product without reason.
(8) If the user has acted in violation of the Terms of Use, these Terms, or the Individual Conditions.
(9) If the user has acted in a manner that the Company reasonably determines to be inappropriate.
(10) If the Company otherwise determines it is necessary to cancel the contract.
Article 9: Use of Personal Information
We will handle your personal information appropriately in accordance with the "Privacy Policy" posted separately on our website.
Article 10 Returns
1. Returns and exchanges will only be accepted for unused, unopened items (unopened from the delivery box) within 8 days of the arrival date.
If more than 9 days have passed since the product arrived, and there are no special circumstances such as defects or damage, we will not accept returns or exchanges.
Customers will be responsible for shipping costs for returns and exchanges due to their own convenience.
2. In the unlikely event that the product is defective upon receipt (damage or stains), or the product you receive is different from your order, please contact our customer service center within 14 days.
However, returns and exchanges are not available in the following cases.
*If the product is defective during use, we will notify you in accordance with the various quality guarantees.
- In the event of incorrect use or improper handling that does not comply with the quality guarantee instructions.
- Products that have become scratched or stained while in the customer's possession.
Customer Service Center : 0120-088-885
Hours : 9:00-18:00 (Excluding New Year's holidays)
We will promptly send you a new item at our expense, including shipping and handling fees.
If you wish to return or exchange an item, please be sure to contact us by phone in advance.
*The process will be smoother if you have the order confirmation email and purchase details ready.
Article 11: Suspension of subscription service
The Company may suspend provision of the subscription service without prior notice to users in any of the following cases. In such cases, the Company shall not assume any responsibility unless the cause is attributable to the Company.
(1) When the subscription service cannot be provided as usual due to an earthquake, fire, power outage, or other emergency.
(2) When the subscription service cannot be provided as usual due to unavoidable circumstances such as a shortage or discontinuation of sales of the applicable product.
(3) When the Company finds that the user has violated these terms, or when the Company reasonably determines that there has been a violation.
(4) When the Company otherwise determines that a temporary suspension is necessary for the operation of the subscription service.
Article 12: Changes or Termination of Subscription Service
1. We may change the contents and terms of the subscription service (including but not limited to the contents and price of the products to be delivered, delivery intervals, discount rates, etc.) after providing a reasonable amount of advance notice. If you do not wish to use the subscription service after the changes, please complete the cancellation procedure specified by us at least 7 days before the next scheduled delivery date. If you do not complete the cancellation procedure at least 7 days before the next scheduled delivery date, you will be deemed to have accepted the changes to the subscription service.
2. Regarding any changes to fees, such as changes to shipping charges, discount rates, or applicable product prices, we will notify users individually before making the announcement described in the previous paragraph.
3. We may terminate all or part of the subscription service with prior notice.
4. We shall not be liable for any damages incurred by the user as a result of changes or termination of the subscription service pursuant to the provisions of this Article, except in cases where such damages are attributable to our company.
Article 13 Disclaimer
1. Our company shall not be liable for any trouble, loss or damage incurred by users as a result of the information posted on our website (hereinafter referred to as this site) or the use of this site, unless there is deliberate or gross negligence on the part of our company. In addition, in the event that our company is liable, the amount of compensation shall be limited to the amount of service usage received by our company from the user who suffered damages in the most recent month.
Article 14 Jurisdiction
1. If any problem or dispute arises between the User and the Company regarding the Subscription Service that cannot be resolved under these Terms and Conditions, the User and the Company shall negotiate in good faith to resolve the problem.
2. Notwithstanding the provisions of the preceding paragraph, if the matter is not resolved through consultation, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.
Article 15: Changes to Terms of Use
1. Our company reserves the right to change these terms at any time at its discretion in the following cases:
(1) When the change to these terms is in the general interest of users
(2) When the change to these terms does not conflict with the purpose of the contract and is reasonable in light of the necessity for the change, the appropriateness of the content after the change, the content of the change and other circumstances related to the change.
2. When changing these Terms pursuant to the preceding paragraph, we will notify users in advance of the change, the content of the changed Terms and the date on which they will come into effect by posting it on our website, by sending individual emails, or by any other method that we deem appropriate.
Article 16 Governing Law
The establishment, validity, performance and interpretation of the agreement related to these Terms and Conditions shall be governed by Japanese law.
Established on September 20, 2024