Terms of service
Therefore the Japanese version shall take precedence,If there are any discrepancies, inconsistencies or contradictions between the displayed translation and the Japanese version.
Terms of Use
Please read the following terms and conditions carefully before placing your order.
<Terms of Use>
The following Terms of Use (hereinafter referred to as the “Terms”) govern the use of the website (hereinafter referred to as the “Site”) operated by BRAIN SLEEP Co., Ltd (hereinafter referred to as the "company").
Please read the following Terms of Use carefully before using the Site and use the Site only if you agree to and accept the Terms of Use.
In addition, please note that by using the site, you agree to all of the following Terms of Use.
- Users of the Site (hereinafter referred to as “Users”) shall use the Site in accordance with the Terms of Use and the Shopping Guide, etc. separately stipulated by the Company.
- The Company reserves the right to change the content of the site without prior notice to users.
- Personal information obtained by the Company on the Site will be handled in accordance with the Site's Privacy Policy.
- We do not permit any unauthorized resale or diversion of the services we provide on the site.
- Any use, reproduction, duplication, copying, sale, resale, or any other form of exploitation for commercial purposes, in whole or in part, of the Site, the use (use) of the Service, or access to the Service, is prohibited.
- The Company may send users notices of new products and services of the Company and its group companies through catalogs, direct mail, e-mail, etc. The Company shall not be liable for any loss or damage arising from the use of such information.
- The Company may send Users branding books, e-mails, sample products, etc. as the Company deems appropriate.
<Disclaimer>
・BRAIN SLEEP Co., Ltd. (hereinafter referred to as "our company") shall not be held liable for any trouble, loss or damage caused to users by the information posted on our website (hereinafter referred to as "this site") or by using this site, unless there is deliberate or gross negligence on the part of our company. In addition, the amount of compensation in the event that our company is held liable shall be limited to the amount of service usage received by our company from the user who suffered damages in the past month .
- We shall not be liable for any damages incurred as a result of the user being unable to use this website.
- Our company will be exempt from liability by processing business affairs in accordance with the user's registration details.
- Users are responsible for the costs associated with the installation of computer equipment and communication equipment necessary to use this site, as well as telephone charges, LAN usage fees, and application fees incurred in using this site.
・We recommend using the following browsers when using this site: Google Chrome ( latest version ) , Mozilla Firefox ( latest version ) , Microsoft Edge ( latest version ) , or Safari ( latest version ) . Please note that if you use a browser other than the recommended ones, or if you use a recommended browser, the site may not be usable or may not display correctly depending on your settings.
- Please be careful when managing your password and other details when you register as a member.
・If you are a registered member, you will be responsible for managing your password.
- Any actions taken using the password will be deemed to be the responsibility of the user.
If you discover that your password has been leaked to a third party, please contact us immediately at customer@brain-sleep.com .
- We do not guarantee any damages arising from password leakage, unauthorized use, etc.
- Regardless of the reason, the Company shall not be liable for any damages incurred as a result of changes to the information or file names posted on this website, or the interruption or cessation of this website. Furthermore, the Company shall not be liable for the content of any other websites linked to this website.
<Prohibited Items>
When using this website, users are prohibited from engaging in the following activities:
- Any use that deviates from normal use
- Any actions that cause inconvenience to other users
・Any action that interferes with our business
- Any act that infringes or may infringe on the trademark rights, copyrights, privacy or other rights of the Company or any third party.
- Applying for online membership registration with false registration information
- Placing orders under false information or using another person's internet membership, or assisting in such actions.
・Orders or sample requests for the purpose of resale
・Fraudulent use of credit cards
・Unauthorized use of other people's personal information
- Any other actions that the Company deems inappropriate
<About transactions>
If the Company determines that a User falls under any of the following items, the Company reserves the right to refuse to do business with the User unconditionally, regardless of whether a contract has been concluded or not.
・Orders that violate the above prohibitions
- If there is a delay or failure to fulfill payment obligations such as fees
・If you are unable to pay by card when applying for a card payment
- When an order is placed by fraudulently using or allowing someone else to use the Internet member ID and password
・If you are under 18 years old and have placed an order without parental consent
・If we are unable to contact you by the means of communication you provided, such as telephone, fax or email .
・If you do not respond to our inquiries regarding your order
- If the Company determines that the order is for the purpose of resale or preparation for resale
- Orders that exceed the quantities normally used by end users and the reason for this is unclear
- If you have made repeated returns and exchanges and we determine that it is difficult to continue normal transactions
- If you violate these terms and conditions or the shopping guide
- Any other reason that the Company deems inappropriate for you to be a Member.
・When we receive an order that exceeds the quantity limit set in the sales conditions according to our company standards.
・If we receive an order that, according to our standards, may be intended for resale or commercial purposes.
In the above cases, the Company may suspend the provision of services or shipment of products, etc. Furthermore, the Company shall not be held liable for any disadvantage or damage suffered by the User as a result of the Company taking measures such as the suspension or interruption of transactions.
< Negotiation matters, agreed jurisdiction>
If a problem occurs between the user and our company, both parties shall negotiate in good faith to resolve it. Notwithstanding the provisions of the preceding paragraph, if the problem cannot be resolved through negotiation, both the user and our company shall submit to the exclusive jurisdiction of the Tokyo District Court, and may file a lawsuit or request arbitration.
Supplementary Provision: These terms and conditions will come into effect on July 30 , 2024 .