Privacy policy

This English explanation is automatic translation.
Therefore the Japanese version shall take precedence,If there are any discrepancies, inconsistencies or contradictions between the displayed translation and the Japanese version.

1. Management of customer personal information

BRAIN SLEEP Co., Ltd. (hereinafter referred to as "our company") respects the personal information provided by customers on the website operated by our company (hereinafter referred to as "this site"). Regarding the protection of customers' personal information, under a management system centered on the personal information protection officer, we have established appropriate rules for the handling of personal information, and we operate, educate, and audit, and review and improve it daily.
Regarding information systems, we store personal information safely on a server protected by a security system, and strive to protect personal information from unauthorized access, loss, destruction, tampering, or leakage. Our company may change and revise this policy from time to time in response to the need to respond to changes in laws and regulations and business needs, and will post such changes on this site. Customers should carefully check the latest contents of this policy after changes are posted on this site.

2. How we collect and use your personal information

The personal information of customers is the customer's name, address, telephone number, date of birth, email address, occupation, credit card number, other credit card information, purchase history and inquiry history of our products, beauty and health related information, responses to various questionnaires, and information about hobbies, preferences, lifestyle, etc. Among the
services of this site, in order to use the member-only page, online shopping, information distribution by email, and prize applications for gifts, etc., we will collect personal information such as your email address, name, address, date of birth, etc., to the extent necessary by means of the web , postcards, fax

, filling out documents at the store , etc. We receive information related to customers (personal information) such as identifiers and behavioral history from third parties who do not hold customer-identifying information such as names, and obtain such information as personal information by linking it to the customer's personal information managed by us, and may use such information in accordance with the purposes explained above, unless a separate purpose is indicated. Specifically, we may collect and use cookies and other mobile advertising identifiers, email addresses and phone numbers (including those that have undergone irreversible conversion processing), ad delivery-related logs such as the number of times an ad has been viewed, website browsing history and search history, purchase history including shopping at physical stores, location information and other behavioral history, TV viewing-related logs, etc., in conjunction with personal information managed by us. In such cases, we will handle such information appropriately as personal information in accordance with applicable laws and regulations.

These will be used for the following purposes. We will not use such information beyond the purposes listed below.
1.
To manage users of the Service2
.
To verify identity and prevent fraudulent use of the Service3
.
To respond to notifications, contacts, inquiries, etc. regarding the Service4
.
To conduct research and analysis for the provision, expansion, improvement and new development of the Service5
.
To solicit opinions on the Service6
.
To notify or provide new services from the Company and its group companies7
.
To ship ordered products, respond to inquiries and after-sales service after use, and provide information on new products and services8
.
To distribute and send advertisements, publicity, sales promotions, content, etc. based on the attribute information, behavioral history, device information, location information, opinions, requests, inquiries, etc. of the Company and its group companies (information regarding the Company's services, e-mail newsletters, product guides, direct mail, etc.)
9.
To convert the information into statistical information that does not identify individuals, and to use and disclose it for the purpose of explaining our services to potential collaborating companies, advertisers and other third parties, and for other lawful purposes

3. Regarding business outsourcing and entrusting customer personal information to affiliated companies

We will not disclose your personal information to a third party unless any of the following circumstances apply:
1.
When you have given us your prior consent
; 2.
When we outsource to an external party within the scope necessary to achieve the purpose of use;
3.
When we are required to provide the information by law
; 4.
When it is necessary to protect the life, body, or property of a person, and it is difficult to obtain your consent;
5.
When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain your consent;
6.
When it is necessary to cooperate with the national or local government in carrying out the affairs prescribed by law, and obtaining your consent may hinder the performance of the said affairs;
7.
When we provide the information to a person listed in the scope of joint users in 6 below

. The outsourcing parties have entered into a confidentiality agreement with us, and at the same time, we will entrust your personal information to the minimum extent necessary to carry out the business under our strict management. In addition
, in the future, in order to improve our services, we may entrust related information such as your name, address, date of birth, etc. to affiliated companies with whom we have entered into a confidentiality agreement.

In this case, we will responsibly instruct our customers to handle their personal information within the scope of our purpose of use and to take appropriate safety management measures, and provide necessary and appropriate supervision to protect their personal information.
In addition, if we are forced to submit your personal information by a public institution based on laws and regulations, we may submit your personal information. In
such cases, we will use a highly secure method to prevent the leakage or damage of personal data.

4. Regarding advertisement distribution etc. based on personal information matching

We exchange information that can identify individuals with our partner businesses (including overseas recipients as described in 5. Transfer of Personal Information Outside of Japan), and we use the information we hold, such as your browsing history, purchase history, hashed email address, hashed phone number, cookie ID that can be matched with other personal data within our company , advertising identifier ( ADID/IDFA ), postal code, etc., to match and analyze the personal information held by our partner businesses in order to deliver advertisements for new products and services that suit your hobbies and preferences, and to improve our services.

5. Transfer of personal information overseas

In order to achieve the purposes of use described in "2. Collection methods and purposes of customer personal information" and "4. Ad delivery by matching personal information," we may need to provide personal information to the businesses listed below and other businesses located overseas.
[List of overseas recipients]
●Google LLC
Country of location: California, United States of America
National personal information protection system: Please check this page of the Personal Information Protection Commission.
Measures to protect personal information taken by recipients: We
have taken measures at the same level as those required for personal information handling businesses in Japan regarding the handling of personal data
. ●MetaPlatforms,Inc.
Country of location: California, United States of America
National personal information protection system: Please check this page of the Personal Information Protection Commission.
Measures to protect personal information taken by recipients: We have taken measures at the same level as those required for personal information handling businesses in Japan regarding the handling of personal data (please check this page for details).

6. Shared Use of Personal Information

We will jointly use your personal information.
1.
Method of collecting personal information to be jointly used,
collection method and personal information described in item "2. Method of collecting customer personal information and purpose of use"
2.
Scope of joint users
Anpha Co., Ltd.
Medical Corporation Well Aging Association
Medical Corporation Suisoukai
Medical Corporation Real Age Seizaikai Medical Corporation3
.
Purpose of use by joint users
Research and analysis of usage data (including cases and accident cases), research and development of various products and services, information and provision of various products and services to customers and their decisions, billing and collection of usage fees, etc., investigation and response in the event of a service-related accident, response to inquiries and complaints from customers, questionnaire surveys, business and management analysis, various operations and administrative tasks such as internal audits4
.
Name of person responsible for managing personal information to be jointly used2-7-2 Marunouchi
, Chiyoda-ku, Tokyo Anpha Co. , Ltd. Representative Director Yoshida Mioto

7. Inquiries to credit card companies and other financial service providers

When you purchase our products, we may inquire about your credit card number and associated information, your name, etc. with the credit card company or other financial service provider for the purpose of payment, etc.

8. Disclosure, correction, and suspension of use of customer personal information

On this website, customers can freely confirm and change their personal information.
In addition, if a customer requests the disclosure, correction, suspension of use, or exercise of rights of their personal information, we will promptly respond after verifying the customer's identity. We will not make any changes without the customer's instructions and consent.

9. Handling of Customer Personal Information

We will review and improve the above items as necessary regarding the handling of customers' personal information. Personnel engaged in the management and use of acquired information will strictly manage acquired customer information and handle the information with sufficient care to prevent unauthorized access, loss, leakage, tampering, etc. of personal information. The main contents are as follows. (Personal safety control measures) Employees are provided with regular training on points to note regarding the handling of personal data. (Physical safety control measures ) In areas where personal data is handled, we manage the entry and exit of employees and restrict the devices they bring in, and take measures to prevent unauthorized persons from viewing personal data. (Technical safety control measures) We implement access control to limit the scope of personnel and personal information databases handled. We have introduced a mechanism to protect information systems that handle personal data from unauthorized access from outside or malicious software.







10. Customer Personal Information Inquiry Desk

If you have any comments, questions, complaints or other inquiries regarding the handling of personal information, please contact our office listed below. Email

inquiries: customer@brain-sleep.com Telephone inquiries: [Customer Service Center: 0120-088-885 Reception hours: 9:00-18:00 (excluding New Year holidays)] This document was updated on November 20 
, 2024. Our company may change this privacy policy in whole or in part . In such cases, we will post the revised privacy policy on our website. Address of the personal information handling business: 2-7-2 Marunouchi, Chiyoda-ku, Tokyo Name of the representative of the corporation that handles personal information: Atsushi Hirota, Representative Director, BRAIN SLEEP Co., Ltd.