What kind of service is the rental service?

It is a service that allows you to rent products before purchasing them. After renting, you can choose to purchase or return the product. If neither is selected, the rental period will be automatically extended. The rental service is operated by Free Standard Inc. under commission.

Are the products available for rent new?

The rental products delivered will be either new or reused (products previously rented by others). Depending on the stock status at the time of your order, either one will be delivered. Please note that you cannot specify whether you receive a new or reused product at the time of order. Reused products are delivered to you after undergoing official brand maintenance, so please rest assured. Also, reused products can be purchased at a better price than new products.

How do I place an order?

1: Click the "Try" (or "Rent") button and add the desired rental product to your cart.
2: Enter your customer information.
3: Enter your delivery address and payment information.
4: Click the "Confirm Order" button to complete your order.

Can I cancel an order?

Cancellations are accepted before the product is shipped. Please note that cancellations after shipment are not accepted except for product defects. If you wish to cancel, please contact us via the inquiry form.

Can I purchase the product after renting?

Yes, you can purchase the product after renting. Please proceed with the purchase from My Page (external site). Only the product you have on hand can be purchased. Exchanges for other products (exchanges for other sizes or colors, or exchanges for new products if it is a reused product) are not possible, so please understand.

Where can I check my order details?

You can check it from My Page (external site) > Orders > View Details. Also, an order confirmation email will be sent from "info@retailor.jp", so you can check it from the email.

Can I choose between a new or reused product?

You cannot choose between a new or reused product. The product delivered will be determined by the stock status at the time of your order, so we appreciate your understanding that you cannot select it at the time of order. If you wish to confirm whether the product to be delivered is new or reused after placing your order, please contact us via the inquiry form.

What payment methods are available?

Only credit card is accepted.

When placing a rental order, more than the rental amount was debited.

When using the rental service, a credit card authorization hold equivalent to the product price will be temporarily placed. After confirming the return of the rental product, the credit card authorization hold will be automatically released in about one week. Please note that if you pay with a debit card, an amount equivalent to the product price will be debited. After confirming the return of the rental product, the debited amount will be automatically refunded.

What is the price if I purchase the product after renting?

You can check the purchase price on My Page (external site) after receiving the product.
※The purchase price varies depending on the condition of the product (new or reused).
※You can purchase the product at a price that deducts the rental fee.

Is it possible to issue a receipt?

If you wish to have a receipt issued, please contact us via the inquiry form.

＜Information to provide in your inquiry＞
・Recipient name:
・Description:

Can I use coupons or points?

Since the rental service is operated by Free Standard Inc., coupons and points cannot be used. Thank you for your understanding.

Can I choose the rental period?

Some products allow you to choose the rental period, while others do not. For products where you can choose the rental period, you can select the period on the cart page.

Where can I check the rental period?

You can check it from My Page (external site) > Orders > View Details.

When does the rental period start?

The rental period starts the day after the product arrives.

Example) For a "10-day" rental
April 1: Product arrives
April 2: Rental period starts
April 11: Rental period ends

How long does it take for the product to arrive after ordering?

Delivery takes up to one week, depending on the product and your residential area.

Can I specify the arrival date of the product?

While we may not be able to accommodate all requests depending on product availability, if you wish to specify a delivery date for your product, please contact us using the inquiry form.
Please note that we can only accept delivery dates up to 10 days from the order date.

How can I change the shipping address?

You can change the shipping address before the product is shipped. Please contact us using the inquiry form.

Is it okay to discard the packaging materials?

Please do not discard them and keep them for use when returning the product.

How do I know if the product I received is new or reused?

Please check the information enclosed with the product.

What happens if I soil or damage the product?

*In case of damage due to negligence, repair costs may be incurred.
*Costs may also be incurred for accessories.
*If damage or malfunction is confirmed after return without prior notification, a fee up to 100% of the product's sales price may be incurred.
Please contact us using the inquiry form.

What happens if I lose the product?

*In addition to the rental fee already paid, a fee up to 100% of the product's sales price will be incurred.
*Costs may also be incurred for accessories.
Please contact us using the inquiry form.

How do I return the product?

1: Pack the product in the shipping box it was delivered in.
2: Attach the return shipping label that was included with the delivery to the shipping box.
3: Request a pickup from Sagawa Express.
4: Proceed with the return by clicking the "Proceed with Return" button in your order history on My Page (external site).
5: Hand the product over to Sagawa Express.
Please complete steps 1-5 by the rental period end date (return date).

Is it okay to return the product with a shipping company other than Sagawa Express?

We apologize, but if you ship with a company other than Sagawa Express, you will be responsible for the shipping fee. If you choose to ship with a company other than Sagawa Express, please send it freight prepaid.

How do I request a pickup?

◆ To request online, click here
◆ To request by phone, click here

Is there a return shipping fee?

Shipping is free.

By when do I need to return the product?

Please hand over the product to Sagawa Express by 24:00 on the rental period end date (return date). The product does not need to arrive at the return destination by the rental period end date (return date).

I returned the product within the rental period, but an extension fee was charged.

We will check your order status, so please contact us using the inquiry form.
If we confirm the return was made within the deadline, we will process a refund.

I forgot to return an accessory.

Please contact us using the inquiry form and return it to the address below.
*Please note that you will be responsible for the shipping costs.

＜Return Address＞
Free Standard Co., Ltd. Rental Support Desk
150-0031
Sakuragaoka-cho 1-2, Shibuya, Tokyo, Shibuya Sakura Stage Central Building 14F

How do I purchase?

Please proceed with the purchase from My Page (external site) > Proceed to Purchase.

What is the price if I purchase after renting?

You can check the purchase price on My Page (external site) after receiving the product.
*The purchase price varies depending on the product's condition (new or reused).
*You can purchase it at a price with the rental fee deducted.

If the product I received is a reused item, can it be exchanged for a new one when I purchase it?

It cannot be exchanged for a new one. If you wish to purchase a new product, please order it separately from the website. In that case, please note that the rental fee will not be deducted.

Can I pay in installments?

If you purchase after renting, you can pay in installments (please note that installment fees will be incurred).
When proceeding with the purchase, you can select the number of installments, so please make your selection there.

How do I extend the rental period?

No extension procedure is required. If a purchase or return procedure is not completed by the rental period end date (return date), it will automatically be extended.

What are the extension period and fees?

Even if there are multiple extension plans, the extension will be for the same period and at the same price as when you placed your order, and plan changes are not possible. Please understand this.

I want to withdraw my membership. What should I do?

Please contact us using the inquiry form. Free Standard Co., Ltd. will process your withdrawal.

I've sent an inquiry, but I haven't received a reply.

We apologize for any inconvenience regarding your inquiry. After confirming the details of your inquiry, a customer support representative will reply within 2 business days. If you do not receive a reply after 2 business days, it is possible that our email is not being received due to your junk mail settings. Please set your email to receive messages from and send your inquiry again. However, please note that if your inquiry spans over weekends or public holidays, it may take longer to receive a response.