Notice Regarding Shipping Delays Due to Increased Volume

Thank you for always using the BRAIN SLEEP OFFICIAL SITE.

Due to the current increase in shipping volume at Sagawa Express, there are nationwide delays in parcel deliveries.
Additionally, depending on the situation, it may take some time before your order is shipped.

We apologize for any inconvenience and trouble this may cause and ask for your understanding and cooperation.

Important Information Regarding Shipping Delays

Information from Sagawa Express (as of December 2, 2025)

Due to a sudden increase in shipping volume, parcel deliveries are being affected.

Affected Areas Deliveries are delayed nationwide.
Regarding Delivery Date/Time Specification Even if you have specified a date/time, delays may occur.
Regarding Shipments Shipments may be temporarily restricted depending on the situation.
Regarding Delivery Schedule Notifications Delivery schedule notifications via "Smart Club" and "LINE" are temporarily suspended.
For More Details Please check the Sagawa Express website.

Contact Information

BRAIN SLEEP Customer Service: 0120-088-885
Reception Hours: 9:00 AM - 6:00 PM (excluding New Year holidays)
Inquiries Regarding Delivery: Please contact your local Sagawa Express branch directly.
Search for your local branch here
Other Order Inquiries: Please contact us using the inquiry form below.

Inquiry Form Here